UTILITY CUSTOMER ASSISTANCE PROGRAM (UCAP) | WATER DEPARTMENT CITY OF SANTA CRUZ

UTILITY CUSTOMER ASSISTANCE PROGRAM (UCAP)

212 Locust Street, Unit B, Santa Cruz, CA 95060

Eligibility

Open to SCMU account holders who are struggling to pay their SCMU bill and who have proof of enrollment in either the PG&E CARE Program or one of the following government assistance programs: Medi-Cal, Cal Fresh, WIC, SSI, CalWORKS, or General Assistance.

Hours

Phones are open Mon-Fri 9am-4pm, Lobby is open Mon-Fri 1pm-3pm

(831) 420-5546

Voice

Website

https://santacruzca.gov/ucap

Email

[email protected]

Languages

English, Spanish

Application process

Program applications are available online at www.santacruzca.gov/ucap or in person during program hours

Fees

No fee

Service area

Santa Cruz, California

Provides monthly bill discount to SCMU account holder who are struggling to pay their SCMU bills.

Last assured

11/17/2025

What's Here

Water Service Payment Assistance Residential Energy/Water Conservation Rebates Water Service Providers Discounted Water Service

Providing organization

WATER DEPARTMENT CITY OF SANTA CRUZ

We ensure safe, high-quality water service for nearly 100,000 people. Operating over 300 miles of pipes, pumps, and a reservoir, we purify local water sources to supply your drinking water. Every drop matters in our commitment to public health and responsible water management.