Utility Customer Assistance Program (UCAP) | CITY OF SANTA CRUZ-WATER DEPARTMENT
Resource Name:Utility Customer Assistance Program (UCAP) | CITY OF SANTA CRUZ-WATER DEPARTMENT
Utility Customer Assistance Program (UCAP)
address
212 Locust Street Unit B, Santa Cruz, CA 95060
Eligibility
-Open to residents of both single-family homes (SCMU account holders) and multi-unit complexes (apartments, mobile home parks, etc., paying via rent, HOA fees, or third-party billing).
-Must be income eligible
-Must be enrolled in either the PG&E CARE Program or a government assistance programs: Medi-Cal, Cal Fresh, WIC, SSI, CalWorks, or General Assistance.
Required documents
Proof of enrollment in the PG&E CARE Program or one of the following government assistance programs: Medi-Cal, Cal Fresh, WIC, CalWorks, SSI, or General Assistance
Hours
Phones are open Mon-Fri 9am-4pm
Lobby is open Mon-Fri 1pm-3pm
831-420-5546
Voice
·Phone
831-420-5324
Voice
·Phone
Website
http://santacruzca.gov/ucapApplication process
Apply online, in-person during program hours, or via mail (call to have a form mailed)
Fees
No fee
Service area
Santa Cruz, CA
Provides financial assistance with utility costs for income-eligible households facing financial hardship. Offers bill relief for both direct account holders and residents whose utilities are included in rent or association fees.
Last verified
08/10/2026
Service types
Providing organization
CITY OF SANTA CRUZ-WATER DEPARTMENT
We ensure safe, high-quality water service for nearly 100,000 people. Operating over 300 miles of pipes, pumps, and a reservoir, we purify local water sources to supply your drinking water. Every drop matters in our commitment to public health and responsible water management.